Confidentiality & Data Protection
Cernach believes that all residents have a right to their privacy. We know that some of the things you tell us are very sensitive and that your information should be treated accordingly. You have the right to expect Cernach and its staff to treat what you say to us as confidential. As a result, Cernach will not:
- Pass on your address or phone number to anyone, without your permission.
- Discuss your rent account with anyone else without your permission.
- Discuss any compliant you make about anti-social behaviour with the person you are complaining about without your permission. However, sometimes it is obvious who has made a complaint, and we can’t stop people making assumptions.
- Tell the Police or other agencies about any complaint you make without your permission.
- Discuss sensitive things with you in the open office. Instead you will be offered a private interview.
The only exceptions to these rules are:
- Where Cernach is legally obliged to pass on information.
- Where Cernach must pass on the information in order to provide you with a service. For example, passing on your phone number to our contractors.
- Where the safety of a resident or staff member is at risk by not passing on information.
- Where you have left a Cernach property owing money in which case information may be passed on to a debt collection agency.
- Where we are asked for a resident’s details by a utility company. This includes providing them with a forwarding address if you leave without clearing your account.
We treat confidentiality very seriously. It is a disciplinary offence for any of our staff to give out your information without your permission and without good reason.
The Data Protection Act
The Data protection Act 1998 makes sure that we look after the information we hold about you. We take this very seriously and we want to explain how we handle you information and the rights you have in relation to that data. You can find out further information in our Data Protection & Access to Personal Information Policy.
Sometimes we need to share information with other organisations for practical reasons, for example to give you support or help, or because we are dealing with antisocial behaviour that you are causing.
We also regularly share information with the Police where there are allegations of anti-social or criminal behaviour. We may also share information with debt collection agencies if you move leaving a debt or if you do not pay a repair recharge.
Who can see my information?
The information we hold is only available to the staff who deal with your case. Our staff are trained to deal with confidential information and it is a serious disciplinary offence if it is used inappropriately.
You have the right to see any of the information we hold about you. There is a small charge of £10.00 for this and you will need to make a formal application by completing a subject access request form.
Once we have received your fee we will provide you with the information within 40 days. However, you should bear in mind that we will not provide you with information that was provided to us by other people. For example, we won’t show you the details of any complaints made about you by other residents.
If you are unhappy with the way we are using information about you , you have the right to ask us to stop using it. However, in some circumstances we may not be able to comply with your request.