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TV Licensing

8th September 2016

Make sure you’re correctly licensed!


You need to be covered by a TV Licence to watch or record live TV programmes on any channel, or download or watch BBC programmes on iPlayer.

This could be on any device, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder. If you do any of the above without a valid licence, you risk prosecution and a maximum penalty of up to £1,000, plus any legal costs and/or compensation you may be ordered to pay. You will also still have to buy a TV Licence if you need one.

To find out more, go to

How can I buy a TV Licence?

There are lots of different ways to buy a TV Licence. Whether that’s through weekly cash payments, using your nearest PayPoint outlet, spreading the cost with monthly, quarterly or yearly direct debit, credit/debit card or by post – just choose the one that suits you best.

For more information on the ways to pay, go to

Could I get a concession?

Are you, or is someone you live with:

What if I don’t need a licence?

If you don’t need a TV Licence, you still need to let TV Licensing know. 

Staff Changes

20th April 2016

The Association has been looking at ways to make sure we improve on our performance within the staff team. The Management Committee agreed to carry out a review of our current staffing structure and this was completed just after Christmas. After consultation with staff members and after considering their feedback the Committee agreed to recruit a new post and we’re delighted to welcome Kirsty Boag to the Association.

Kirsty was appointed as full time Corporate Service Assistant and started with the Association on 11th April 2016. She previously worked for Drumchapel Housing Co-operative and if you visit the office she’ll be the first person to meet and greet you! As a result of the new post our Committee agreed to make some changes to the reception area. The reception desk has been lowered and is now wheelchair friendly.

We have also had some changes in job roles within the Association. Gavin Burt, who was previously the Housing Services Manager is now the Depute Director. Carylanne McLellan, who was previously the Maintenance Assistant, is now a Maintenance Assistant Officer.

Office Closure Dates for Christmas

16th December 2015

The office will be closed from 12.30pm on Thursday 24th December for the christmas holidays and will re-open again at 9am on Wednesday 6th January 2016. 

If you have an EMERGENCY repair during these times, please use the following contact numbers:

Central Heating and other EMERGENCIES 0800 595 595 

Gas Leak (SGN): 0800 111 999 Scottish Power: 0845 272 7999 

Scottish Water: 0800 7310840

The Glasgow Momentum Programme

The Glasgow Momentum programme is based in the 3 areas in Glasgow to deliver a 5 Stage Employability Programme to assist residents back into Education, Training, Volunteering or Employment we are based in Drumchapel, Yoker and Bridgeton.  If you are looking to enhance existing skills and receive training and personal development to increase your opportunities to secure employment we have various work shops and guidance to support you on your journey.

Individuals can join at any stage depending on their needs and personal barriers which the Employment Development Workers will address and indentify.  This includes group work, personal development, motivation and confidence building, identifying personal boundaries and assistance with training such as IT, benefit information and job goals.

Once you have identified your aims and objectives your Employment Development Worker will introduce you to your Job Coach who will deliver job matching and training opportunities, volunteer placements, work trials with leading employers.

We can also support individuals who are in employment but are finding it hard to cope and maybe at risk of losing their job we can act as an advocate between yourself and your employer.  Assist with up skilling and training which may contribute to you sustaining your job.

If you would like further information please contact any of the office numbers below or pop in for a chat and cup of tea.

Drumchapel Open Gate
44 Helca Square
G15 8HN       
Tel 0141 949 4885 text 07860954797 

Office Closure Dates for September

4th August 2015

The office will be closed on Friday 25th September and Monday 28th September for the September Weekend Holidays.

If you have an EMERGENCY repair during these times, please use the following contact numbers:

Central Heating and other EMERGENCIES 0800 595 595 (choose option 2)

Gas Leak (SGN): 0800 111 999 Scottish Power: 0845 272 7999 

Scottish Water: 0800 7310840

Office Closure Dates for July

16th July 2015

The office will be closed on Friday 17th July and Monday 20th July for the Glasgow Fair.

If you have an EMERGENCY repair during these times, please use the following contact numbers:

Central Heating and other EMERGENCIES 0800 595 595 (choose option 2)

Gas Leak (SGN): 0800 111 999 Scottish Power: 0845 272 7999 

Scottish Water: 0800 7310840

Office Closure Dates for May

20 May 2015

The office will be closed on Friday 22nd and Monday 25th May for the Spring Holiday Weekend.

If you have an EMERGENCY repair during these times, please use the following contact numbers:

Central Heating and other EMERGENCIES 0800 595 595 (choose option 2)

Gas Leak (SGN): 0800 111 999 Scottish Power: 0845 272 7999 

Scottish Water: 0800 7310840

New Housing Officer, Laura Jane Richards

01 May 2015

Laura-Jane Richards

The Association would like to welcome Laura-Jane Richards to the team. Laura-Jane has been appointed as a Housing Officer.  She started working with the Association at the end of April 2015.  Laura Jane is not new to the Drumchapel area, she previosuly worked for Drumchapel Housing Co-operative.

Farewell to our Director, Jean Thomson and a warm welcome to our new Director Caroline Shepherd

16 March 2015

Cernach Housing Assoication’s first and only Director Jean Thomson has announced her retirement after 24 years in the job.  Jean is set to retire at the end of March 2015.

Jean’s career in Housing stems back 32 years when she joined Scottish Homes working in a variety of roles in Housing Management and Development before moving to Renfrew District Council where she worked prior to taking up her post as Director of Cernach in 1991.   She has led four stock transfers to the Association and a comprehensive programme of demolition and new build securing the Association’s position as a well established Registered Social Landlord.  Jean has always fought Drumchapel’s corner and the transformation that has taken place in the area over the past 25 years shows how successfully this has been done.

Of her departure, Jean said ‘It is with mixed emotions that I choose to retire, sad to leave but at the same time looking forward to spending more time both here and in Australia with my family.  I cannot express just how much I have loved my job and the people that have helped the Association grow from strength to strength over the years.  I will miss them all dearly’.  Jean wanted to acknowledge and thank the staff team and the Management Committee for their hard work and solid commitment to the Association.

Paying tribute to Jean, Susan McDonald, Chairperson of the Associations Management Committee, said “I would just like to take this opportunity on behalf of the management committee, to give Jean a very big thank you for all her hard work and dedication to the Association during her twenty four years as Director.  It has been through this dedication that the Association is in such a strong and healthy position.  We wish her all the best and hope she enjoys her retirement”.

The Association’s committee and staff wish Jean well in her retirement.

The Association is pleased to welcome our new Director Caroline Shepherd to the team. Caroline joined Cernach at the beginning of March 2015 however has been the Associations internal auditor for many years. Caroline brings with her a huge amount of experience to the Association and is sure to play a significant role in the future successes of Cernach.

 Jean said that ‘I can now look forward to my retirement comforted in the knowledge that I am leaving the Association in a safe pair of hands.  We looked for someone with the right values, attitudes and skills to preserve and protect our assets and our reputation as a leading housing provider and are confident that we found exactly that in Caroline’.

Caroline said: "I have had a keen interest in Cernach since carrying out a regulatory Inspection there in the 1990s. It was, and continues to be, one of the best managed and most customer-focused RSL I have known and I am truly delighted to be joining the staff and Committee as we continue to move the Association forward.”

Farewell to Housing Officer, Zahid Ahmed

13 March 2015Zahid Ahmed

The Association has lost one of its Housing Officers Zahid Ahmed.  Zahid transferred from GHA during the stock transfer and has worked with the Association for five years.  Zahid is opening a restaurant in his home town and is excited about his new adventure. We want to wish Zahid all the very best in his future career.

Cernach's Pensioners Xmas Lunch

04 December 2014

Cernach's Focus Group has recently arranged a Halloween Party for the kids so instread of holding another kids Christmas party this year they have decided to arrange a Christmas Pensioners Lunch for tenants 65 and over on Thursday 4th December 2014.  The event will be held in John Oliver's Function Suite at 1pm. It will be a joint event with Kendoon Housing Association, Drumchapel Housing Co-operative and Cernach Housing Association.  If you are a Cernach tenant over the age of 65 and wish to attend please contact our office by no later than Wednesday 26th November 2014.

IIP Gold Accreditation! IIP Gold

30 July 2014

Cernach Housing Association have been accredited with Investors in People (IIP) Gold status this year. We are delighted that IIP have chosen the Association as a case study. Have a read at our IIP Gold Accreditation Case Study article

Following a rigorous assessment that included lengthy interviews with every staff member in the Association, Cernach Housing Association now joins the top 4% of organisations across the UK who have achieved the Investors in People GOLD standard. This standard is only given to organisations who can demonstrate excellence in developing and supporting their staff and the Association needed to meet more than 165 evidence requirements standards that included new approaches to Business, leadership and people management.

This is a notable achievement given so few organisations receive the Gold Standard from the Investors in People assessors. It demonstrates the lengths we go to investing and supporting all our people.

The Association has been an Investors in People employer for the past 14 years attaining Bronze status in 2012. Since then a lot of hard work has been carried out to drive the Association forward and considerable steps have been taken to develop and invest in our people, which has resulted in a positive change in the whole culture of the Organisation.

We have developed structures and processes enabling staff to thrive and enjoy the work that they do and in so doing also deliver the high quality service our customers deserve. By developing our people, we continue to be a leading edge in our field and way ahead of our peers demonstrating new approaches to Business, leadership and people management.

Office Closure Dates for September

29th July 2014

The office will be closed on Friday 26th and Monday 29th September for the September weekend.

If you have an EMERGENCY repair during these times, please use the following contact numbers:

Central Heating and other EMERGENCIES 0800 595 595 (choose option 2)

Gas Leak (SGN): 0800 111 999 Scottish Power: 0845 272 7999 

Scottish Water: 0800 7310840

Website Competition Winners!

29 July 2014

Our website competition is now closed.  Congratulations to the following winners who have all won £25.00 ASDA vouchers:

Rosemary McGill, Patricia Scott, Caitlin McClelland and David McGill.

Selfies Competition Winners!

7 July 2014

Thank you to everyone who entered our Selfies Competition which closed on 7th July 2014.  Congratulations to Jolene Oliver, Gabriella Bowie and Emily Robertson who have all won £25.00 ASDA vouchers.  You can view their selfies in our past events section.

Gala Day Press Release

4 July 2014

Cernach Housing Association hosted its ‘Taste of the Commonwealth Gala Day in the grounds of their offices at 79 Airgold Drive, Drumchapel on Friday, 4th July 2014.

The event kicked off at 12 noon and despite the rain the crowd enjoyed a ‘Taste of the Commonwealth’ with culinary and cultural delights. Taster sessions of soul food, Indian cuisine and healthy fruit smoothies were enjoyed against a backdrop of a Caribbean Steel Band and colourful commonwealth dancers. Participants were given cookery lessons and free recipe bags to promote healthy cooking at home. Other activities included egg and spoon races, short putt, bouncy castle and bungee, seed planting, and bike MOT, dog tagging and community art amongst a host of other activities. The arrival of Clyde Mascot was a welcomed surprise for the community with the overwhelming majority of the participants taking the opportunity to get a commemorative photograph taken with Clyde on the day.

Susan McDonald, MBE Chairperson said: "The Association hosts a variety of community events throughout the year and the gala day is one of my favourites. I always look forward to seeing the kids and their parents and grand parents getting together and having fun in the Community and creating community cohesion. This year being the year of the historic commonwealth Games in Glasgow we wanted to bring a taste of the Commonwealth to Drumchapel, and with the help of Celebrate funding we were able to do exactly that".

Jean Thomson, Director, said: “I was gutted when I saw the rain but I needn’t have worried as it didn’t dampen the spirits of the people of Drumchapel who still came out and celebrated the commonwealth games with us. The creative and fun nature of the event allowed participants the opportunity to learn and share in experiences and broaden their understanding of other Agencies and facilities within Drumchapel and in so doing build capacity for new connections between people of different ethnic background through arts, food, sport and music".

Cernach News Summer Edition

30 June 2014

There’s a great round up of news in the most recent edition of 'Cernach News'. 

The summer edition of our newsletter is full of what’s been happening here at Cernach Housing Association.  You can learn more about the new resident scrutiny panel and the work it is doing to help us tailor the First Annual Return of the Charter to meet tenant’s requirements.

You’ll find some feedback from our recent Tenant Satisfaction survey as well as information about our new money advice service.  

Make sure you don’t miss it!

New Residents Panel

1 June 2014

Cernach has recently set up a Resident Scrutiny Panel. We currently have 5 members but are actively encouraging more people to join.

The Panel have agreed to meet monthly to ensure that our standards are not only maintained but improved. The first thing they are going to consider is the content and layout of our first report to Tenants on the  ARC which is due to be issued October.

Issues being Scrutinised initially by the tenant panel are Void Repairs and Dog Fouling.  If you would like more information on how you can become involved in the residents panel please contact Lynsey Magowan, Housing Officer on 0141 3443860 or