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Downloads

This is a list of policies, information leaflets or other documents, available to download, which you may find useful.

If you can't find what you are looking for please contact our office.

Policies
File Description File Size
Abandoned Tenancy Policy - October 2019 PDF icon 204 Kb
Allocations Policy PDF icon 477 Kb
Allocation Procedure - April 2018 PDF icon 540 Kb
Alterations & Improvements Policy PDF icon 102 Kb
Anti-bribery policy - July 2017 PDF icon 53 Kb
Audit policy - March 2018 PDF icon 166 Kb
Common Allocations Policy - May 2017 PDF icon 233 Kb
Complaints Handling Policy & Procedure - September 2018 PDF icon 422 Kb
Environmental Information Regulations 2004 - October 2019 PDF icon 167 Kb
Equality and Diversity Policy - April 2015 PDF icon 265 Kb
Estate Management Policy 2018 PDF icon 172 Kb
Factoring Policy June 2019 PDF icon 268 Kb
Freedom of Information (Scotland) Act 2002 Policy PDF icon 138 Kb
Homeloss Disturbance and Decant Policy - January 2017 PDF icon 214 Kb
Neighbour Disputes and Anti Social Behaviour Policy - August 2018 PDF icon 91 Kb
Pet Policy - May 2018 PDF icon 113 Kb
Pre and Post Inspection Policy and Procedure - February 2017 PDF icon 361 Kb
Procurement Policy June 2018 PDF icon 209 Kb
Racial Harassment Policy - August 2018 PDF icon 89 Kb
Rechargeable Repairs Policy January 2019 PDF icon 280 Kb
Rent Management Policy - December 2018 PDF icon 378 Kb
Rent Setting Policy - December 2018 PDF icon 279 Kb
Repairs and Maintenance Policy - January 2019 PDF icon 442 Kb
Social Media Policy - May 2017 PDF icon 121 Kb
Standing orders, remits and delegated authorities - October 2019 PDF icon 334 Kb
Tenant Participation Policy - June 2018 PDF icon 53 Kb
Tenant Participation Strategy - June 2018 PDF icon 210 Kb
Unacceptable Behaviour Policy - August 2018 PDF icon 90 Kb
Voids Management Policy -January 2019 PDF icon 273 Kb
Newsletters
File Description File Size
Newsletter Autumn 2019 PDF icon 7241 Kb
Newsletter Summer 2019 PDF icon 3983 Kb
Newsletter Spring 2019 PDF icon 5158 Kb
Newsletter Winter 2018 PDF icon 1705 Kb
Newsletter Autumn 2018 PDF icon 4283 Kb
Newsletter Winter 2017 PDF icon 1572 Kb
Newsletter Autumn 2017 PDF icon 2695 Kb
Newsletter Spring 2017 PDF icon 1508 Kb
Corporate Policies & Governance Documents
File Description File Size
2013 Rules - Charitable & 79 Airgold Drive PDF icon 337 Kb
Alcohol & Substance Misuse Policy - July 2013 PDF icon 175 Kb
Annual Assurance Statement 2019 23/9/19 PDF icon 433 Kb
Attendance and Absence Management Policy - May 2014 PDF icon 433 Kb
Asset Management Plan - August 2018 PDF icon 402 Kb
Cernach Housing Association Retention Schedule PDF icon 602 Kb
Code of Conduct for Committee - August 2017 PDF icon 2529 Kb
Customer Service Standards - November 2017 PDF icon 267 Kb
Code of Conduct for Staff - September 2017 PDF icon 216 Kb
Committee Expenses Policy - August 2017 PDF icon 273 Kb
Committee Performance Review Policy - June 2017 PDF icon 142 Kb
Data Retention Policy - October 2019 PDF icon 379 Kb
Dealing with Allegations of Fraud - April 2017 PDF icon 293 Kb
Dignity at Work including Bullying Policy - September 2018 PDF icon 220 Kb
Disposals of Land or Assets Policy - September 2019 PDF icon 156 Kb
Donations To External Organisations - August 2019 PDF icon 199 Kb
Entitlements, payments and benefits - July 2017 PDF icon 346 Kb
EVH-Terms & Conditions - August 2018 PDF icon 693 Kb
Financial Regulations - November 2016 (with April 2018 amendment) PDF icon 345 Kb
Flexi Time Procedures - June 2018 PDF icon 181 Kb
FOISA Guide to Information PDF icon 821 Kb
GDPR Privacy policy - April 2018 PDF icon 462 Kb
Health and Safety Policy - September 2017 PDF icon 179 Kb
Health & Safety Smoke-free policy - September 2017 PDF icon 179 Kb
ICT Strategy & Asset Replacement Plan - May 2017 PDF icon 69 Kb
Information Security Policy - May 2017 PDF icon 92 Kb
Membership Policy - Dec 2018 PDF icon 166 Kb
Mortgage to Rent Scheme - August 2018 PDF icon 62 Kb
Notifiable Events Policy - August 2019 PDF icon 145 Kb
Openness & Confidentiality Policy & Procedure - June 2017 PDF icon 61 Kb
Personal Relations at Work Policy - November 2017 PDF icon 54 Kb
Procurement Policy June 2018 PDF icon 209 Kb
Recruitment and Selection Policy - June 2017 PDF icon 55 Kb
Reward and Recognition Policy - August 2017 PDF icon 168 Kb
Risk Management Policy - September 2019 PDF icon 257 Kb
Standing orders, remits and delegated authorities - October 2019 PDF icon 334 Kb
Succession planning - January 2018 PDF icon 168 Kb
Sustainability Policy - March 2018 PDF icon 402 Kb
Training and development policy - September 2017 PDF icon 279 Kb
Treasury Management Policy - December 2018 PDF icon 454 Kb
Wider Role Policy - May 2018 PDF icon 176 Kb
Whistle-blowing Policy & Procedure - October 2015 PDF icon 222 Kb
Annual Accounts
File Description File Size
Annual Account 2018 - 2019 PDF icon 6501 Kb
Annual Accounts 2017-2018 PDF icon 460 Kb
Annual Accounts 2016-2017 PDF icon 249 Kb
Annual Reports
File Description File Size
Annual Report 2018/2019 PDF icon 2354 Kb
Annual Report 2017 - 2018 PDF icon 173 Kb
Applications and Forms
File Description File Size
Alterations Form PDF icon 70 Kb
Application for assignment of tenancy PDF icon 12 Kb
Application for a mutual exchange PDF icon 120 Kb
Application to Sub Let Form PDF icon 7 Kb
Application for succession of tenancy PDF icon 68 Kb
Boardroom Hire Form PDF icon 57 Kb
Change in Circumstances form 2019 PDF icon 67 Kb
Direct Debit Form for owners PDF icon 116 Kb
Direct Debit Form for tenants PDF icon 115 Kb
Environmental Information Request form PDF icon 194 Kb
Freedom of Information Request Form PDF icon 194 Kb
Keeping Us Up To Date Form PDF icon 180 Kb
Membership Form PDF icon 497 Kb
Mutual Exchange Interest Form PDF icon 127 Kb
Neighbour Complaint Form PDF icon 23 Kb
Pet Policy Complaints Form PDF icon 161 Kb
Pet Registration Form PDF icon 58 Kb
Scottish Secure Tenancy Agreement PDF icon 656 Kb
Subject Access Request Form 2019 PDF icon 133 Kb
Termination Form May 19 PDF icon 77 Kb
Leaflets
File Description File Size
Boardroom Hire Brochure PDF icon 393 Kb
DHP Booklet PDF icon 625 Kb
Fire Safety Leaflet PDF icon 240 Kb
Getting to the Queen Elizabeth Uni Hospital PDF icon 950 Kb
Guidance for Pet Owners PDF icon 120 Kb
Housing Options Leaflet PDF icon 206 Kb
Legionella Leaflet PDF icon 247 Kb
money advice poster PDF icon 222 Kb
Noise Nuisance Leaflet GCSS PDF icon 246 Kb
Reuse Bulk Leaflet PDF icon 404 Kb
Right To Repair Leaflet PDF icon 226 Kb
Universal Credit Leaflet PDF icon 381 Kb