Questions? Call us on:
0141 944 3860

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Office closed for holiday weekend

29th March 2021 

The staff at Cernach will be unavailable on Friday 2nd April and Monday 5th April 2021 for the bank holiday weekend.  Staff will be available from Tuesday 6th April at 9am. 

If you are a tenant and have an emergency repair, please call City Building on 0800 595 595.

If you are a new build tenant and received your keys between January 2020 – March 2020 and have emergency repair, please contact the following numbers. Electrics - 0780906921, Heating & Plumbing - 01294 468113 or Joiner - 07792 099717.

If you are a new build tenant and received your keys from November 2020 onwards and have emergency repair, please contact the following numbers. Electrics – 07303 530599, Heating & Plumbing – 07957 922472 or Joiner - 07792 099717

No Rent Increase for 2021/2022 

18th January 2021

Committee have voted for no rent increases in 2021/22. Rents will remain at 2020/2021 rates.

True to our values we at Cernach are always looking for ways to ‘improving lives, making it happen, protecting asse and engaging with customers.

Update on repairs and maintenance service due to new restrictions 

6th January 2021

Following updated guidance from Scottish Government tradespeople should only enter peoples homes to carry out essential works or services. Due to this Cernach Housing Association will now move to an emergency/essential repairs service only from Wednesday 6th January 2021.

Emergency repairs are classed as repairs what would threaten the household health and safety if not attended to. 

Whilst working in your home, our contractors will adhere to strict hygiene practices, use social distancing measures and wear personal protective equipment necessary to carry out the task.

Please continue to report any non-emergency repairs and these will be carried out as when restrictions are lifted.

You can help us by:

  •   letting us know in advance if anyone in your household is self-isolating or shielding so that we can take additional precautions – we can then decide if our visit is essential or an emergency, or if not we can rearrange it for a later date
  •     leaving internal doors open, so we do not have to touch these to open them.
  •     maintaining good ventilation by opening windows in the rooms where we will be working
  •     staying out of the room where we are working and keeping to social distancing guidance
  •     keeping surfaces clear so we do not have to move things to carry out the repair;
  •     not offering cups of tea or coffee to people working in your home.

To report a repair please contact us on 0141 944 3860 or by emailing admin@cernachha.co.uk

Tenant Hardship Loan Fund 

10th December 2020

In response to the ongoing Covid 19 situation The Scottish Government has opened a new Tenant Hardship Loan Fund.

The Tenant Hardship Loan Fund is designed to help people who have had their finances or employment impacted by the coronavirus (COVID-19) pandemic and do not have other means of housing support.

This includes Existing Benefits such as Universal Credit, the Scottish Welfare Fund and Discretionary Housing Payments

The loans are means tested and can cover a maximum of nine months worth of rent arrears (including future rental payments) and are interest free with long repayment terms.

If you feel you may qualify for this fund then applications can be made on line at

https://tenanthardshiploan.est.org.uk/

If you need assistance applying, would like more information , or would just like to check you are receiving all the support you are entitled to please contact

Andy Parker at Cernach HA on 0141 944 386 or directly on 07736892626 for free confidential and impartial advice.

Glasgow City Council Bulk Waste Service

8th December 2020

From the beginning of December, the Bulk Waste service will restart as a request-only service.
All previous arrangements of presenting bulk waste at collection points on a designated ‘bulk day’ will no longer take place. Once a request is made, we will let you know where to leave your items for collection.
Do not leave items on the street or in back lanes – this will be treated as fly-tipping and those responsible will be open to enforcement action.

Requests for collection by the council can be made using the MyGlasgow app or online at www.glasgow.gov.uk/bulkywaste.  Residents will be issued a Collection Date and should only put bulky waste outside within their property boundary the day before collection.

Alternatively, the council’s Household Waste Recycling Centres are open 7 days a week or if items are in good condition, residents can also use Zero Waste Scotland's National Re-use Tool and donate items to charity.

Self-Isolation Support Grants

14th October 2020

From 12 October 2020, a grant of £500 is available to individuals who are in receipt of low income benefits and who will lose earnings as a result of being required to self-isolate to prevent the spread of COVID-19. This is intended to support people who would otherwise struggle to be able afford to comply with the requirement to self-isolate.

To be eligible for a Self-Isolation Support Grant, you must:

  • have been required by the Test and Protect Service to self-isolate as a result of COVID-19, on or after 28 September 2020, either because you have tested positive for coronavirus, have recently been in close contact with someone who has tested positive, or are awaiting a test result; and
  • be employed or self-employed; and
  • be unable to work from home and can show that you will lose earnings as a result; and
  • be currently receiving, or been awarded but not yet received a payment of at least one of the following benefits:
    • Universal Credit;
    • Working Tax Credit;
    • Income-based Employment and Support Allowance;
    • Income-based Jobseeker's Allowance;
    • Income Support;
    • Housing Benefit;  
    • Pension Credit.

You must apply within your 14 day self-isolation period. Those who have been asked to self-isolate on or after 28 September but before 12 October will have 14 days from 12 October to make an application.

If you do not meet all of these criteria, but are on a low income and facing financial hardship as a result of not being able to work while you are self-isolating, you can still apply for a Crisis Grant.

To apply for a Self-Isolation Support Grant, you will need to provide:

  • a bank statement; and
  • proof of employment or, if you are self-employed, evidence of self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact, and
  • a statement declaring that you will experience reduced income during their period of self-isolation

Glasgow City Council will check that you:

  • have been asked to self-isolate by Test and Protect; and
  • are in receipt of a qualifying benefit

Apply online at : https://www.glasgow.gov.uk/index.aspx?articleid=17160 or call 0141 276 1177

If anyone would like any advice or support please call Andy our Welfare Rights Officer direct on 07736892626.

New Close Cleaning Contractors  

7th October 2020

Caledonian Maintenance have been appointed as Cernach's new close cleaning team. They took over the contract on Monday 5th October 2020. All members of the team will carry ID and be identifiable by their company uniforms in case of any of our residents see new faces around the estate. Caledonian Maintenance were appointed following a competitive tender process. We would like to remind all tenants of tenement blocks that NO items should store within the close. This includes bikes, scooters, prams etc. Please consider the health and safety of our contractors, your neighbours and everyone accessing the close.

Office Operating Hours 

29th September 2020

From Wednesday 30th September our office operating hours will return to normal. Please note the staff will be unavailable every Wednesday between 9am – 10am for a weekly staff meeting. 

The Cernach office is still temporarily closed. If you would like to contact the office please call us on 0141 944 3860 or email us at admin@cernachha.co.uk.

Ground Maintenance Update 

23rd September 2020

As you are all aware, due the recent lockdown, the ground maintenance programme was delayed in starting.

Idverde have recommenced the ground maintenance service although it is taking a bit longer than usual. The team are limited to how many workers they can have in their vans and on our estate given the social distancing measures required to safely carry out their duties.

They are due to carry out 16 cuts in the season, which is from March to start of November, and 3 hedge cuts.  We are presently keeping a record of all cuts carried out.  The Cernach maintenance team have regular meetings with Idverde to discuss the progress so far.

If any of our tenants and owners have any questions or would like to know more about our garden maintenance programme, please contact the office on 0141 944 3860.

Please do not approach or ask the garden maintenance team any questions as they continue to work in the area.

TV License for over 75's 

13th August 2020

Are you aged 75 or older and recently received a letter from the BBC asking you to pay for a TV license

If so you may still not have to pay if you receive Pension Credit but you must reply to the letter the BBC have sent you.

If you need help with replying to this letter or even not sure whether you could be eligible for Pension Credit then we can help.

Please call Andy at Cernach HA. He can advise whether you would qualify for Pension Credit and help with replying to the letter.

Enquiries from family members are also welcome

Contact details are 0141 944 3860 or Direct Line 07736892626

School Age & Early Learning Payment Information

5th August 2020

As we approach that time when the kids are going back to school we wanted to make sure you are aware of all the support you may be eligible for.

This can be an expensive time for parents but did you know about

  • The School Age Payment – a one off payment of £250 if your child is around school starting age. It could help you pay for a new school bag, school trips or after school activities. family that you can get the payment for.
  • The Early Learning Payment -  a one off payment of £250 if you have a child aged between two and three and half.

There is no limit on the number of children in a family that you can get the payment for. To qualify You or your partner usually need to be getting one of the following benefits:

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Pension Credit
  • Child Tax Credit
  • Working Tax Credit
  • Housing Benefit
  • Universal Credit.

If you are aged 19 or under these conditions do not apply – please contact Andy on 07736892626/0141 944 3860 for further information

Also, you can receive this payment in addition to any clothing grant or  free school meals award !!

You are able to apply online at https://www.mygov.scot/pregnancy-and-baby-payment by phone 0800 182 2222 or  application form available at mygov.scot website

If you have difficulty applying or need any further information, please contact Andy on 07736892626/0141 944 3860 and he will apply on your behalf

Update on Office  

23rd July 2020

We are aware lots of people have been asking when our office will reopen. Under the current Covid-19 restrictions, we are not able to re-open at the moment, however this is under review and you can rest assured that we will re-open when it is safe to do so. We are working hard to try to resume more of our services. We will update our website and social media pages as and when this is will happen. We would like to thank all our residents for their patience and understanding during the past couple of months, we know it has been hard on everyone. We look forward to welcoming you all into our newly refurbished office in the near future. 

If you need to contact the office remember you can call us on 0141 944 3860, email us at admin@cernachha.co.uk or message us through our social media pages.

Welfare Rights Update

3rd June 2020

Cernach Housing Association is aware of the significant difficulties our tenants are experiencing due to Coronavirus. Please remember, our Welfare Rights service continues to be provided to Cernach tenants even though our office premises are currently not accessible.

Did you know that you can apply for additional finance assistance through the Discretionary Housing Payment (DHP) scheme?

In response to the Covid 19 outbreak the Scottish Government has released additional funding through this scheme to support those people who do not qualify for full Housing Benefit or Housing costs in Universal Credit

The award is Discretionary and dependant on your circumstances however applicants must have some entitlement to either Housing Benefit or Housing Cost – Any amount to apply!

If you are unsure if you are eligible to apply or of what benefits/support you may be entitled to then we can help provide professional Welfare Rights advice.

You can contact this service through our office number 0141 944 3860 or call/text 07736892626 and ask to speak to our Welfare Rights Officer Andy.

The Service is available Mon – Thursday 9am – 5pm and Friday 9am – 4pm

If you call outwith these times or the line is busy you can leave a message or text and we will reply as soon as we can.

You can also speak to your housing officer who can help by calling the office 9am-5pm Monday to Thursday and 9am-3.30pm Friday.

Welfare Rights Update

7th May 2020

Cernach Housing Association is aware of the significant difficulties our tenants are experiencing due to Coronavirus. Please remember, our Welfare Rights service continues to be provided to Cernach tenants even though our office premises are currently not accessible. You can contact this service through our office number 0141 944 3860 and ask to speak to our Welfare Rights Officer Andy.

To further support our tenants, we have introduced a dedicated Welfare Rights telephone number.  If you are unsure of what benefits/support you may be entitled to then we can help provide professional Welfare Rights advice.

Call or text – 07736892626 between the hours of 9:30am – 1pm, Monday –Thursday.

If you call outwith these times or the line is busy you can leave a message or text and we will reply as soon as we can.