Office Closed for Bank Holiday Weekend
18th May 2020
The office will be closed on Friday 22nd & Monday 25th May for the bank holiday weekend. We will reopen at 9am on Tuesday 26th May.
If you are a tenant and have an emergency repair when the office is closed please call City Building on 0800 595 595. If you are a tenant in our new build properties please contact the following emergency numbers instead of City Building. Electrics - 0780906921, Plumbing - 01294 468113 or Joiner - 07792 099717.
If anyone would like to contact us during this time please send us an an email at email@example.com and we will respond to it on our return. Please don’t leave a message on our answer machine as we are unable to access it at this time.
We wish all our tenants a lovely weekend and please continue to follow the government guidelines and stay safe
COPE 'Whit's Happening' Issue No. 4
12th May 2020
Issue 4 of COPE's Whit's Happening booklet is now available! The Whit's Happening booklet is packed full of information and advice regarding Covid-19. It has lots of information on how to keep active, look after your health and well-being during this strange time. Thank you very much to the team at Cope for making this fantastic booklet. Please click here to access it.
Update on Scottish Government Restrctions
11th May 2020
It's looking like it going to be another lovely day out there.
We ask for everyone to please continue to follow the Scottish Government restrictions. Stay at home and only leave the house for essential shopping, to attend a medical appointment, pick up medication or to exercise (which has been increased to twice a day from Monday 7th May).
We appreciate this is a difficult time for everyone. We must all continue to stick together, do our bit and hopefully in the near future things will return to some form of normal.
7th May 2020
Cernach Housing Association is aware of the significant difficulties our tenants are experiencing due to Coronavirus. Please remember, our Welfare Rights service continues to be provided to Cernach tenants even though our office premises are currently not accessible. You can contact this service through our office number 0141 944 3860 and ask to speak to our Welfare Rights Officer Andy.
To further support our tenants, we have introduced a dedicated Welfare Rights telephone number. If you are unsure of what benefits/support you may be entitled to then we can help provide professional Welfare Rights advice.
Call or text – 07736892626 between the hours of 9:30am – 1pm, Monday –Thursday.
If you call outwith these times or the line is busy you can leave a message or text and we will reply as soon as we can.
Change to Office Opening Hours
1st May 2020
We will be closing at 3.30pm every Friday until further notice. We apologise for any inconvenience this may cause.
If you are a tenant and have an emergency repair when the office is closed please call City Building on 0800 595 595.
If you are a tenant in our new build properties please contact the following emergency numbers instead of City Building. Electrics - 0780906921, Plumbing - 01294 468113 or Joiner - 07792 099717
COPE 'Whit's Happening' Booklet
27th April 2020
COPE's new booklet is now available! The Whit's Happening booklet is packed full of information and advice on how to deal with the issues and concerns people are facing surrounding Covid-19. Thank you very much to the team at Cope for making this fantastic booklet. Please click here to access it.
Cernach Spring Newsletter
16th April 2020
Roll up roll up the latest edition of Cernach News is now available, due to the Covid-19 pandemic we can only release it as a digital edition at the moment. Read all about the goings on at thriving places, advice on how to understand the complex benefit system from our Welfare Rights Officer Andy, the progress of our office extension and of course a warm welcome to our new staff member Holly. Please note this newsletter was written and produced before the current government restrictions were put in place. All upcoming social events that have been included in this edition have been suspended until further notice, we hope to reschedule these at a later date.
FQA on Farmfoods Vouchers
6th April 2020
Please see a number of frequently asked questions regarding the farmfoods voucher scheme that is currently available.
Q - Why have I received this Voucher?
A - The council is committed to assist the most vulnerable children in the city to access food provisions during the current school closures
Q- How much is the award?
A - You will receive a card for each child in receipt of a footwear and clothing grant and/or a free school meal. The card will be preloaded with £20, equivalent to £2 per school day. It will be topped up on the dates specified on your letter.
Q- I haven’t received vouchers for all my children
A- Cards are being issued on a school by school basis, phased over the coming week.
Q- Can I only use it in Farmfoods?
Q - What happens If I don’t spend the whole amount?
A - It doesn’t need to be spent all at once. The credit will remain on the card for two years.
Q- Why have I not received a voucher?
A- Vouchers have been distributed to vulnerable families across Glasgow if in receipt of footwear and clothing grant and/or free school meals.
Q-How do I know if I am due a voucher?
A-Vouchers have been distributed to vulnerable families across Glasgow if in receipt of footwear and clothing grant and/or free school meals.
Q-I am due a voucher but I haven’t received it
A-Cards are being issued on a school by school basis, phased over the coming week. If you haven’t received a card by Monday 6 April call 0141 276 1177.
Q-What do I do if I have lost my vouchers or they have been damaged
A-Call 0141 276 1177
Information for Universal Credit Claimants
1st April 2020
As of today the new rent increase will come into place for all Cernach Housing Association tenants. This will require all Universal Credit claimants to submitted a change of circumstances form with the new rent amount to ensure all housing costs are covered. If anyone is unsure what their new rent amount is please contact the office on 0141 944 3860 0r by email at firstname.lastname@example.org
Warm Welcome to Holly
4th March 2020
We would like to welcome Holly to the our expanding staff team. Holly is our new Senior Maintenance Officer, she will be in charge of our planned maintenance programmes as well as leading the maintenance team here at Cernach. Holly has a wealth of knowledge and experience having been part of the repairs and maintenance team at Milnbank Housing Association for over 10 years. We are sure she will hit the ground runniing in her role.
Changes to Office Reception
18th December 2019
Due to the on going building work at our office, from Tuesday 7th January our reception will be moving to side of the building at the car park. This will be the only entrance for our tenants and visitors. We apologise for an inconvenience this may cause during this time and look forward to welcoming you into our new reception once it is complete.
Staying Well over Winter
12th December 2019
It is the most wonderful time of the year or at least it is supposed to be. But with the cold & sickness bugs going around, the money spent on Christmas presents for the family and getting to and from work in these short winter days can take its toll on everyone. To make sure you look after yourself and those around you this winter COPE Scotland has put together a booklet of tips and people to contact to maintain your health and wellbeing this season.