Latest News and Updates on Coronavirus (Covid-19)
Update on repairs and maintenance due to level 4 restrictions
23rd November 2020
Ground Maintenance Update
23rd September 2020
As you are all aware, due the recent lockdown, the ground maintenance programme was delayed in starting.
Idverde have recommenced the ground maintenance service although it is taking a bit longer than usual. The team are limited to how many workers they can have in their vans and on our estate given the social distancing measures required to safely carry out their duties.
They are due to carry out 16 cuts in the season, which is from March to start of November, and 3 hedge cuts. We are presently keeping a record of all cuts carried out. The Cernach maintenance team have regular meetings with Idverde to discuss the progress so far.
If any of our tenants and owners have any questions or would like to know more about our garden maintenance programme, please contact the office on 0141 944 3860.
Please do not approach or ask the garden maintenance team any questions as they continue to work in the area.
Update on Repairs and Maintenance
23rd September 2020
From Wednesday 23rd September the Scottish Government have implemented additional restrictions. Under these new restrictions it is safe for contractors to continue to attend and carry out repairs in our tenants’ homes. All contractors will be wearing PPE when attending any of our tenants’ properties. We ask for all our tenants to adhere to social distancing rules when a contractor is in your home. If you have a repair and do not feel comfortable allowing a contractor into your home at the moment, we understand as it is a difficult and uncertain time for everyone. Please continue to report repairs to us either by phone on 0141 944 3860 or email at email@example.com.
Update on Office
23rd July 2020
We are aware lots of people have been asking when our office will reopen. Under the current Covid-19 restrictions, we are not able to re-open at the moment, however this is under review and you can rest assured that we will re-open when it is safe to do so. We are working hard to try to resume more of our services. We will update our website and social media pages as and when this is will happen. We would like to thank all our residents for their patience and understanding during the past couple of months, we know it has been hard on everyone. We look forward to welcoming you all into our newly refurbished office in the near future.
If you need to contact the office remember you can call us on 0141 944 3860, email us at firstname.lastname@example.org or message us through our social media pages.
Thriving Places - Supporting Communities Fund
10th July 2020
Thriving Places through Cernach Housing Association submitted a successful application to the Scottish Government Supporting Communities Fund in April 2020 for £40,000.This fund is to support people experiencing increased difficulty due to the covid19 lockdown. Our focus is on the self-employed, for example window cleaners, taxi drivers, hairdressers and those who have been furloughed, or any other families who have suffered a loss of earnings. We also focus on family members with additional needs, whether adults, young people or children. So far, we have allocated funds to 70 Drumchapel families totalling £22,600.
If you might benefit from this fund please contact your Housing Officer and he/she will refer you to Thriving Places to consider your application, or for any further information contact 07387100182.
Welfare Rights Update
3rd June 2020
Cernach Housing Association is aware of the significant difficulties our tenants are experiencing due to Coronavirus. Please remember, our Welfare Rights service continues to be provided to Cernach tenants even though our office premises are currently not accessible.
Did you know that you can apply for additional finance assistance through the Discretionary Housing Payment (DHP) scheme?
In response to the Covid 19 outbreak the Scottish Government has released additional funding through this scheme to support those people who do not qualify for full Housing Benefit or Housing costs in Universal Credit
The award is Discretionary and dependant on your circumstances however applicants must have some entitlement to either Housing Benefit or Housing Cost – Any amount to apply!
If you are unsure if you are eligible to apply or of what benefits/support you may be entitled to then we can help provide professional Welfare Rights advice.
You can contact this service through our office number 0141 944 3860 or call/text 07736892626 and ask to speak to our Welfare Rights Officer Andy.
The Service is available Mon – Thursday 9am – 5pm and Friday 9am – 4pm
If you call outwith these times or the line is busy you can leave a message or text and we will reply as soon as we can.
You can also speak to your housing officer who can help by calling the office 9am-5pm Monday to Thursday and 9am-3.30pm Friday.
Estate Management Update
11th May 2020
Close cleaning in Cernach Flats
Currently the close cleaners are sanitising all touch points with anti-bacterial products to include doors, door entry systems, and handrails, to allow them to do this effectively, floor cleaning has been put on hold. This is to ensure the safety of both the close cleaning staff and residents of flatted properties so that social distancing can be maintained while ensuring sterile surfaces.
Bulk refuse uplifts in Glasgow have been suspended and recycling centres are closed
In order to protect essential services during the Coronavirus outbreak Glasgow City Council have taken the decision to suspend all bulk collection and further to this close recycling centres in Glasgow. The bulk uplift service has been suspended from Monday 23 March 2020 until further notice. All other refuse collection will go ahead as normal, however there may be some delays to services to cope with additional waste.
In order to support regular bin collection to go ahead during this difficult time, please make sure that any bulk waste is kept neatly in the back courts, away from buildings. Do not leave any items on the street as these won’t be collected by the council. Please leave items in your own property if you can until the bulk service resumes or until the recycling centres have opened if you can take items there yourself. If you can’t leave items in your own home you can place them in your back garden or your back court away from bins and the building and remain mindful of any fire risk.
Bi- weekly collections at Kinfauns Drive, Dunkenny Road and Ledmore Drive are not taking place while the council have suspended bulk uplifts. It has been noted that a growing number of residents are still putting items out on the street while these services have been put on hold. Please do not do this as it is adding to workload of front-line workers as well as creating pest control issues.
Along with much of the city, there have been increased sighting of rats in the area due to the amount of bulk being stored outside. If you can please keep bulk items inside your property to prevent rats coming and nesting in your back/communal gardens.Make sure all bins aren’t contaminated (if they are they will not get lifted by the council and this will add to the rat problem). Also make sure all bags are properly tied and that no bin bags are overflowing out of bins. Environmental Health are available to contact if you do experience issues with that and they can be contacted on 0141 287 1059.
We thank all residents of Cernach HA for understanding the reduction in services at this time and we hope to have your co-operation until services resume as normal.
Update on Scottish Government Restrctions
11th May 2020
It's looking like it going to be another lovely day out there.
We ask for everyone to please continue to follow the Scottish Government restrictions. Stay at home and only leave the house for essential shopping, to attend a medical appointment, pick up medication or to exercise (which has been increased to twice a day from Monday 7th May).
We appreciate this is a difficult time for everyone. We must all continue to stick together, do our bit and hopefully in the near future things will return to some form of normal.
Welfare Rights Update
7th May 2020
Cernach Housing Association is aware of the significant difficulties our tenants are experiencing due to Coronavirus. Please remember, our Welfare Rights service continues to be provided to Cernach tenants even though our office premises are currently not accessible. You can contact this service through our office number 0141 944 3860 and ask to speak to our Welfare Rights Officer Andy.
To further support our tenants, we have introduced a dedicated Welfare Rights telephone number. If you are unsure of what benefits/support you may be entitled to then we can help provide professional Welfare Rights advice.
Call or text – 07736892626 between the hours of 9:30am – 1pm, Monday –Thursday.
If you call outwith these times or the line is busy you can leave a message or text and we will reply as soon as we can.
Attention All Owners
4th May 2020
Glasgow City Council Bin Update
1st May 2020
Glasgow City Council have announced Brown bin collections will resume from 11th May. They ask could everyone please check their collection day before presenting your bin. Any excess waste at the side of the bin will not be collected. Please spread this over the next collection day. Please check your collection day here glasgow.gov.uk/collectiondays
Update on Grounds Maintenance
24th April 2020
As of Monday 27th April our grounds maintenance contractors ID Verde will resume work for Cernach. ID Verde have put preventive measures in place for the protection of their staff, our tenants and owners. Please be patient with our grounds maintenance team as it will take some time for them to adjust working under these new conditions. We ask for all our tenants and owners to please continue following social distancing when any of our contractors are carrying out essential work during this time. We appreciate this is a difficult time for everyone, we would like to thank all our tenants and owners for their patience and understanding during this unprecedented time.
Information for Owners
15th April 2020
Due to the ongoing government restrictions regarding Covid-19 the Cernach staff are currently working from home. Although your quarterly charges have been added to your account automatically, we cannot distribute our owner invoices as normal. We are currently working behind the scenes to resolve this issue.
You will also notice that our garden maintenance services have been suspended until further notice. We would like to assure all of our owners that this will be reflected in future invoice/s.
We would like to take this opportunity to thank you for your support and understanding during these unprecedented times and until we meet again please stay safe and well.
If any owners would like to contact us please call the office on 0141 944 3860 or email us at email@example.com.
Updated Governement Guideance for Tenants
7th April 2020
The government has published guidance for Landlords and Tenants to follow throughout these difficult and uncertain times. Below is a selection of advice direct from the government in relation to maintaining your rent payments.
1.1 As a tenant, should I stop paying rent during the outbreak?
• Tenants should continue to pay rent and abide by all other terms of their tenancy agreement. The government has a strong package of financial support available to tenants, and where they can pay the rent as normal, they should do. Tenants who are unable to do so should speak to their landlord at the earliest opportunity.
• In many if not most cases, the COVID-19 outbreak will not affect tenants’ ability to pay rent. If your ability to pay will be affected, it’s important to have an early conversation with your landlord. Rent levels agreed in your tenancy agreement remain legally due and you should discuss with your landlord if you are in difficulty
1.2 What can I do about rent arrears?
• Tenants should continue to pay rent and abide by all other terms of their tenancy agreement to the best of their ability. Tenants who are unable to do so should speak to their landlord at the earliest opportunity.
• An early conversation between landlord and tenant can help both parties to agree a plan if tenants are struggling to pay their rent.
If you have any questions or are having difficulty in paying your rent, please contact your housing officer at Cernach Housing Association as soon as possible on 0141 944 3860. We can also refer you to our Welfare Rights Officer for practical support and advice - we are here to help.
FAQ on Farmfood Vouchers
6th April 2020
Please see a number of frequently asked questions regarding the farmfoods voucher scheme that is currently available.
Q - Why have I received this Voucher?
A - The council is committed to assist the most vulnerable children in the city to access food provisions during the current school closures
Q- How much is the award?
A - You will receive a card for each child in receipt of a footwear and clothing grant and/or a free school meal. The card will be preloaded with £20, equivalent to £2 per school day. It will be topped up on the dates specified on your letter.
Q- I haven’t received vouchers for all my children
A- Cards are being issued on a school by school basis, phased over the coming week.
Q- Can I only use it in Farmfoods?
Q - What happens If I don’t spend the whole amount?
A - It doesn’t need to be spent all at once. The credit will remain on the card for two years.
Q- Why have I not received a voucher?
A- Vouchers have been distributed to vulnerable families across Glasgow if in receipt of footwear and clothing grant and/or free school meals.
Q-How do I know if I am due a voucher?
A-Vouchers have been distributed to vulnerable families across Glasgow if in receipt of footwear and clothing grant and/or free school meals.
Q-I am due a voucher but I haven’t received it
A-Cards are being issued on a school by school basis, phased over the coming week. If you haven’t received a card by Monday 6 April call 0141 276 1177.
Q-What do I do if I have lost my vouchers or they have been damaged
A-Call 0141 276 1177
Reduced Cernach Services due to Coronavirus (Covid-19)
24th March 2020
From the beginning of the COVID 19 outbreak Cernach Housing Association have been following both the UK and Scottish government guidelines to implement a safe and clean working environment for all our tenants, owners, contractors & staff. As off Tuesday 24th we have had to make a few changes to insure we follow the current government guidelines issued by the Prime Minster on the evening of Monday 23rd March.
As of Tuesday 24thMarch 2020 all Cernach Housing Association staff will be working from home. All calls to the main office will be diverted to mobile phones to allow residents to contact us as normal. As we will not be working from the office please do not leave voicemails on the main phone. Staff will also have access to a computer system that will allow them to manage your rent and factoring accounts.
At this time we are unable to confirm a date that the office will re-open.
From Tuesday 24thMarch 2020 we will be operating an emergency repairs only service.
All routine repair have been suspended, tenants can still report these however they will not be attended to until current government guidelines are lifted.
If you have an emergency repair during the hours of 9am – 5pm, Monday – Friday please call the office on 0141 944 3860 as normal and we will be able to help you.
If you have an emergency repair out with these times please call City Building on 0800 595 595. City Building have confirmed that call centre staff and out of hours emergency team will be asking tenants/occupants a serious of questions to establish a safe working environment before attending any emergencies. All City Building workers will be taking extra precautions while in properties including using gloves and/or mask when required. This emergency service will continue until such times changes are made to the Government Guidelines.
If you are a tenant in our new build properties please contact the following emergency numbers instead of City Building. Electrics - 0780906921, Plumbing - 01294 468113 & Joiner - 07792 099717.
Please be aware that these contractors will only attend emergency jobs.
GARDEN & PLANNED MAINTENANCE
As Tuesday 24thMarch 2020 all garden and planned maintenance has been suspended until further notice. We do not have a date of when these services will resume.
RENT AND FACTORING PAYMENTS
Rent payments can still be taken over the phone by calling the office on 0141 944 3860. If you are unable to call the office, payment can be made using online banking. Please contact us for these details or refere to the latter sent to all tenants dated Tuesday 24thMarch.
Payment can also be made through the association’s website at www.cernachha.co.uk by selecting the ‘Pay Rent’ button which will direct you to the Allpay website.
If you are experiencing financial difficulty and are struggling to pay your rent or need any advice with your rent account please contact the office as soon as possible. We can also assist you with income maximisation and tenancy sustainment issues – we are here to help.
Should you find yourself with no income due to the impact of Coronavirus (Covid-19), if you do not already claim benefits, you may be eligible to apply for Universal Credit to help you pay your rent. Information on benefits and financial support can be found at www.understandinguniversalcredit.gov.uk/coronavirus/
You can also access information about the eligibility for statutory sick pay on the UK Government website:
Please not all allocations are suspended during this but will resume when the office reopens. Should you have any queries in relation to allocations or termination of your tenancy then please contact the office on 0141 944 3860.
Please be assured we are doing everything we can while services remain limited to provide you with the support and assistance you need. We will update our website and social media as and when there are any developments.
Glasgow City Council Bulk Uplift Update
19th March 2020
In order to protect essential services Glasgow City Council has taken the decision to suspend all bulk collection. This service will be suspended with effect from Monday 23 March 2020 until further notice. There are currently no other planned changes to refuse collection, however should this position change you will be advised.
Local Revenue and Benefits Offices Update
18th March 2020
Following government advice to reduce the spread of COVID-19 our main customer service desk based at 45 John Street and local revenues and benefits offices will close from 5pm tonight (18 March 2020). All customers scheduled for appointments on Thursday and Friday will be contacted and given further advice. The services provided in these offices can be accessed online at glasgow.gov.uk and alternative contact arrangements can be found here.
Office Closure due to Coronavirus (Covid-19)
16th March 2020
This has been a difficult decision to make and one we have not taken lightly however as we have a duty of care to our tenants and staff, we have decided to close Cernach Housing Association Office to public until further notice. We will still be taking phone calls and emails while providing our usual service to tenants’ and owners to the best of our ability under these trying circumstances.
We would like ot remind tenants & owners that if they are experienicng difficulties in paying thier rent or factoring fees to contact the office and speak with your Housing Officer (tenants) or Corporate Services Officer ofr factoign. We will be happy to help.
Alternativley if you are experencing financial difficulties because of the Coronavirus, infomration on financial assitance can be found here.
You can still make payments to you rent or factoign fee either by phoning th eoffice, by setting up a Direct Debit or standing order. You can pay at any paypoint. I foyu have lost your card, phone us and we will order you a new one.
Please contact us at 0141 944 3860 or by email at firstname.lastname@example.org. We will update our website and social media as and when there are any developments.
Office Restrictions due to Coronavirus (Covid-19)
13th March 2020
Please contact us at 0141 944 3860 or by email at email@example.com. We will update our website & social media as and when there are any developments.