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Latest News and Updates on Coronavirus (Covid-19)

Estate Management Update

11th May 2020

Close cleaning in Cernach Flats

Currently the close cleaners are sanitising all touch points with anti-bacterial products to include doors, door entry systems, and handrails, to allow them to do this effectively, floor cleaning has been put on hold. This is to ensure the safety of both the close cleaning staff and residents of flatted properties so that social distancing can be maintained while ensuring sterile surfaces. 

Bulk refuse uplifts in Glasgow have been suspended and recycling centres are closed

In order to protect essential services during the Coronavirus outbreak Glasgow City Council have taken the decision to suspend all bulk collection and further to this close recycling centres in Glasgow.  The bulk uplift service has been suspended from Monday 23 March 2020 until further notice.  All other refuse collection will go ahead as normal, however there may be some delays to services to cope with additional waste. 

In order to support regular bin collection to go ahead during this difficult time, please make sure that any bulk waste is kept neatly in the back courts, away from buildings. Do not leave any items on the street as these won’t be collected by the council. Please leave items in your own property if you can until the bulk service resumes or until the recycling centres have opened if you can take items there yourself. If you can’t leave items in your own home you can place them in your back garden or your back court away from bins and the building and remain mindful of any fire risk.

Bi- weekly collections at Kinfauns Drive, Dunkenny Road and Ledmore Drive are not taking place while the council have suspended bulk uplifts. It has been noted that a growing number of residents are still putting items out on the street while these services have been put on hold. Please do not do this as it is adding to workload of front-line workers as well as creating pest control issues. 

Along with much of the city, there have been increased sighting of rats in the area due to the amount of bulk being stored outside. If you can please keep bulk items inside your property to prevent rats coming and nesting in your back/communal gardens.Make sure all bins aren’t contaminated (if they are they will not get lifted by the council and this will add to the rat problem). Also make sure all bags are properly tied and that no bin bags are overflowing out of bins. Environmental Health are available to contact if you do experience issues with that and they can be contacted on 0141 287 1059.

We thank all residents of Cernach HA for understanding the reduction in services at this time and we hope to have your co-operation until services resume as normal.

Update on Scottish Government Restrctions

11th May 2020

It's looking like it going to be another lovely day out there. 

We ask for everyone to please continue to follow the Scottish Government restrictions. Stay at home and only leave the house for essential shopping, to attend a medical appointment, pick up medication or to exercise (which has been increased to twice a day from Monday 7th May).

We appreciate this is a difficult time for everyone. We must all continue to stick together, do our bit and hopefully in the near future things will return to some form of normal.

Welfare Rights 

7th May 2020

Cernach Housing Association is aware of the significant difficulties our tenants are experiencing due to Coronavirus. Please remember, our Welfare Rights service continues to be provided to Cernach tenants even though our office premises are currently not accessible. You can contact this service through our office number 0141 944 3860 and ask to speak to our Welfare Rights Officer Andy.

To further support our tenants, we have introduced a dedicated Welfare Rights telephone number.  If you are unsure of what benefits/support you may be entitled to then we can help provide professional Welfare Rights advice.

Call or text – 07736892626 between the hours of 9:30am – 1pm, Monday –Thursday.

If you call outwith these times or the line is busy you can leave a message or text and we will reply as soon as we can.

Attention All Owners  

4th May 2020

Due to our current working conditions and the outbreak of Coronvirus, we are unable to send out April's factors invoice to you. We are currently working behind the scenes to remedy this. As always the charges are added automatically. You can pay your invoice either over the phone or with your payment card at any paypoint.
If you are experiencing financial difficulties during this pandemic, then please contact us on 0141 944 3860 as we may be able to signpost you to community groups for support and guidance at this difficult time. If you prefer to email us then please do so at
We hope this message finds you and your families are all safe and well. 

Glasgow City Council Bin Update 

1st May 2020

Glasgow City Council have announced Brown bin collections will resume from 11th May. They ask could everyone please check their collection day before presenting your bin. Any excess waste at the side of the bin will not be collected. Please spread this over the next collection day. Please check your collection day here

Update on Grounds Maintenance     

24th April 2020

As of Monday 27th April our grounds maintenance contractors ID Verde will resume work for Cernach. ID Verde have put preventive measures in place for the protection of their staff, our tenants and owners. Please be patient with our grounds maintenance team as it will take some time for them to adjust working under these new conditions. We ask for all our tenants and owners to please continue following social distancing when any of our contractors are carrying out essential work during this time. We appreciate this is a difficult time for everyone, we would like to thank all our tenants and owners for their patience and understanding during this unprecedented time.


Information for Owners   

15th April 2020

Due to the ongoing government restrictions regarding Covid-19 the Cernach staff are currently working from home. Although your quarterly charges have been added to your account automatically, we cannot distribute our owner invoices as normal.  We are currently working behind the scenes to resolve this issue. 

You will also notice that our garden maintenance services have been suspended until further notice. We would like to assure all of our owners that this will be reflected in future invoice/s. 

We would like to take this opportunity to thank you for your support and understanding during these unprecedented times and until we meet again please stay safe and well. 

If any owners would like to contact us please call the office on 0141 944 3860 or email us at  

Updated Governement Guideance for Tenants   

7th April 2020

The government has published guidance for Landlords and Tenants to follow throughout these difficult and uncertain times. Below is a selection of advice direct from the government in relation to maintaining your rent payments. 

1.1 As a tenant, should I stop paying rent during the outbreak? 

 • Tenants should continue to pay rent and abide by all other terms of their tenancy agreement. The government has a strong package of financial support available to tenants, and where they can pay the rent as normal, they should do. Tenants who are unable to do so should speak to their landlord at the earliest opportunity.

 • In many if not most cases, the COVID-19 outbreak will not affect tenants’ ability to pay rent. If your ability to pay will be affected, it’s important to have an early conversation with your landlord. Rent levels agreed in your tenancy agreement remain legally due and you should discuss with your landlord if you are in difficulty

1.2 What can I do about rent arrears? 

 • Tenants should continue to pay rent and abide by all other terms of their tenancy agreement to the best of their ability. Tenants who are unable to do so should speak to their landlord at the earliest opportunity.

 • An early conversation between landlord and tenant can help both parties to agree a plan if tenants are struggling to pay their rent.

 If you have any questions or are having difficulty in paying your rent, please contact your housing officer at Cernach Housing Association as soon as possible on 0141 944 3860. We can also refer you to our Welfare Rights Officer for practical support and advice -  we are here to help.

Reduced Cernach Services due to Coronavirus (Covid-19) 

24th March 2020

From the beginning of the COVID 19 outbreak Cernach Housing Association have been following both the UK and Scottish government guidelines to implement a safe and clean working environment for all our tenants, owners, contractors & staff. As off Tuesday 24th we have had to make a few changes to insure we follow the current government guidelines issued by the Prime Minster on the evening of Monday 23rd March. 

As of Tuesday 24thMarch 2020 all Cernach Housing Association staff will be working from home. All calls to the main office will be diverted to mobile phones to allow residents to contact us as normal. As we will not be working from the office please do not leave voicemails on the main phone. Staff will also have access to a computer system that will allow them to manage your rent and factoring accounts. 

At this time we are unable to confirm a date that the office will re-open. 


From Tuesday 24thMarch 2020 we will be operating an emergency repairs only service.   

All routine repair have been suspended, tenants can still report these however they will not be attended to until current government guidelines are lifted. 

If you have an emergency repair during the hours of 9am – 5pm, Monday – Friday please call the office on 0141 944 3860 as normal and we will be able to help you.

If you have an emergency repair out with these times please call City Building on 0800 595 595. City Building have confirmed that call centre staff and out of hours emergency team will be asking tenants/occupants a serious of questions to establish a safe working environment before attending any emergencies.  All City Building workers will be taking extra precautions while in properties including using gloves and/or mask when required. This emergency service will continue until such times changes are made to the Government Guidelines. 

If you are a tenant in our new build properties please contact the following emergency numbers instead of City Building. Electrics - 0780906921, Plumbing - 01294 468113 & Joiner - 07792 099717.  

Please be aware that these contractors will only attend emergency jobs. 


As Tuesday 24thMarch 2020 all garden and planned maintenance has been suspended until further notice. We do not have a date of when these services will resume. 


Rent payments can still be taken over the phone by calling the office on 0141 944 3860. If you are unable to call the office, payment can be made using online banking. Please contact us for these details or refere to the latter sent to all tenants dated Tuesday 24thMarch.

Payment can also be made through the association’s website at  by selecting the ‘Pay Rent’ button which will direct you to the Allpay website. 

If you are experiencing financial difficulty and are struggling to pay your rent or need any advice with your rent account please contact the office as soon as possible.  We can also assist you with income maximisation and tenancy sustainment issues – we are here to help.  

Should you find yourself with no income due to the impact of Coronavirus (Covid-19), if you do not already claim benefits, you may be eligible to apply for Universal Credit to help you pay your rent.   Information on benefits and financial support can be found at

You can also access information about the eligibility for statutory sick pay on the UK Government website:

Please not all allocations are suspended during this but will resume when the office reopens. Should you have any queries in relation to allocations or termination of your tenancy then please contact the office on 0141 944 3860. 

Please be assured we are doing everything we can while services remain limited to provide you with the support and assistance you need. We will update our website and social media as and when there are any developments.

The Association would like to thank you for your understanding at these unprecented times. 

Glasgow City Council Bulk Uplift Update 

19th March 2020

In order to protect essential services Glasgow City Council has taken the decision to suspend all bulk collection.  This service will be suspended with effect from Monday 23 March 2020 until further notice.  There are currently no other planned changes to refuse collection, however should this position change you will be advised.

Local Revenue and Benefits Offices Update

18th March 2020

Following government advice to reduce the spread of COVID-19 our main customer service desk based at 45 John Street and local revenues and benefits offices will close from 5pm tonight (18 March 2020). All customers scheduled for appointments on Thursday and Friday will be contacted and given further advice. The services provided in these offices can be accessed online at and  alternative contact arrangements can be found here.

Office Closure due to Coronavirus (Covid-19)

16th March 2020

This has been a difficult decision to make and one we have not taken lightly however as we have a duty of care to our tenants and staff, we have decided to close Cernach Housing Association Office to public until further notice. We will still be taking phone calls and emails while providing our usual service to tenants’ and owners to the best of our ability under these trying circumstances.

We would like ot remind tenants & owners that if they are experienicng difficulties in paying thier rent or factoring fees to contact the office and speak with your Housing Officer (tenants) or Corporate Services Officer ofr factoign. We will be happy to help.

Alternativley if you are experencing financial difficulties because of the Coronavirus, infomration on financial assitance can be found here.

You can still make payments to you rent or factoign fee either by phoning th eoffice, by setting up a Direct Debit or standing order. You can pay at any paypoint. I foyu have lost your card, phone us and we will order you a new one. 

Please contact us at 0141 944 3860 or by email at We will update our website and social media as and when there are any developments.

The Association would like to thank you for your understanding at these unprecented times. 


Office Restrictions due to Coronavirus (Covid-19)

13th March 2020

On Wednesday 11th March the World Health Organisation declared the Coronavirus (COVID-19) to be an Pandemic. We here at Cernach Housing Association have a duty of care to our tenant’s and staff from Monday 16th March, we encourage all tenant’s, owners and visitors to contacts us by phone or email. If anyone does wish to pop into the office they will be asked to wash their hands or use hand sanitizers provided before completing a quick questionnaire regarding the symptoms of Coronavirus. Please ensure your visit to the office is essential, not only for the health of our staff but for yourself. I am sure you will appreciate the measure we are taking to protect staff and tenants alike. 

Please contact us at 0141 944 3860 or by email at We will update our website & social media as and when there are any developments.