Applying for a home

This website will allow you to apply for a home with Cernach Housing Association and Pineview Housing Association. If you have any questions or require assistance when completing an application form, please call the office on 0141 944 3860 to arrange an appointment.

Please be aware we have a huge demand for our homes and due to our relatively small stock, the turnover in housing is not high. Applicants on the housing list can therefore expect to be on the list for a significant period of time before an offer of housing may become available.

Our approach to allocations

We use a points system to decide who is made an offer for a property. Points are awarded for a range of circumstances to applicants in housing need e.g., overcrowding and medical conditions. It is important that you read and understand our Common Allocations Policy to understand how points are awarded.

Cernach has its own general housing waiting list as well as an internal transfer list for current tenants where their current housing is no longer meeting their household’s needs. We also allocate to homeless households through our local lettings plan with Glasgow City Council.

How to appeal your points

If you're unhappy with the points you have been awarded, you can ask for a review. An appeal will generally be related to:

Assessment of points award
Suspension of an application
Cancellation of an application
Dissatisfaction with an offer – size, location, medical suitability, house type
Assignation or succession decision
Sole to joint or joint to sole decision
Sub-letting decision
Mutual exchange decision
Your right to have a lodger
Permission to reside
Any decision believed not to be in accordance with the Allocations Policy

Appeals relating to Section 5 Homeless decisions will always be dealt with by the local authority Glasgow City Council as they have a duty under the Homelessness etc. Act 2003. There is a statutory appeals process which covers all homeless decisions and offers related to both temporary or permanent accommodation.

There are two stages to our appeals process as follows:

Stage 1

You can appeal our decision verbally or in writing to the Senior Housing Officer within 21 working days of receipt of your points letter or a decision made by the Housing Officer.

For example, if you do not agree with the points we have given you, you should contact the Senior Housing Officer and ask them to reassess your application and on what grounds you wish to have your it reviewed, along with any supporting information or evidence you have. We will review and respond to this within 10 working days of your request.

Stage 2

If you remain dissatisfied with the decision we make, a written appeal can then be lodged to the Operations Manager who will independently review the decisions made. You should submit any supporting evidence with your appeal. You must submit this appeal within 10 working days of receiving the outcome of stage 1.

The Operations Manager will review and respond to your appeal within 28 days so long as you have provided us with all the information and supporting evidence we need.

Should you remain dissatisfied after stage 2 of the appeals you should refer your complaint to the Scottish Public Services Ombudsman

Scottish Public Services Ombudsman

99 McDonald Road

Edinburgh

EH7 4NS

Freephone: 0800 377 7330

Email: Ask@spso.gov.scot

Seeking a review through legal/judicial system – if at any time an applicant feels that we have taken a decision that is in breach of relevant legislation, the applicant can seek independent legal advice and pursue the matter through the appropriate legal channels.