Repair Time Scales

Emergency repairs

Repairs that are a threat to the safety and security of the tenant or a repair which is causing damage to the structure. We will make safe within 2 hours and complete within 24 hours.

Tenant arranged

You can make a morning or afternoon appointment via the maintenance team at your convenience.

Non Emergency Repairs

Those repairs not included as an emergency and not under the heading of cyclical and planned will be completed within 3 working days.

Right to Repair

All Registered Social Landlords have a statutory “Right to Repair” duty as set out in the Housing (Scotland) Act 2001. When you advise us of a repair problem, we will tell you whether the repair falls under this scheme. This means that if qualifying repairs are not attended to within the agreed timescale (1-7days) you have the right to appoint another contractor from the Associations approved list to carry out the work. You are also eligible for compensation for the inconvenience if the repair is not carried out within the set timescale. For more information download the Right to Repair Leaflet.

Out of Hours Emergencies

If you are a tenant and have an emergency repair, please call City Building on 0800 595 595.

If you are a new build tenant and received your keys from November 2020 onwards and have emergency repair, please contact the following numbers. Electrics – 07303 530599, Heating & Plumbing – 07957 922472 or Joiner - 07792 099717

Please note this is for emergencies only and any routine repairs should be reported to the Association the next working day