How to make a complaint

We value complaints and use information from them to help us improve our service. If things don’t go right, we encourage you to complain.You can complain about things like:

• delays in responding to your enquiries and requests
• failure to provide a service
• our standard of service
• treatment by or attitude of  a member of staff
• failure to follow proper procedure.

For more inforamtion have a look at our Complaints Handling Policy & Procedure here and our Complaints Handling Booklet is available here or contact the office for a paper copy. 

If you wish to raise a complaint, complete the form below,  call us on 0141 944 3860, email admin@cernachha.co.uk or come and see us in the office.

Please do not hesitate to contact us if you need any help or further information.