Handy Tips 

No Power – this usually indicates a power cut or a fault with an appliance that has been plugged in. To restore the power supply unplug all appliances in your property and reset the trip switch (if this does not reset it indicates that there is still a socket in use – double check).  Plug all appliances back into sockets if the power trips again then the fault lies with the appliance that you have just plugged in. 

If the above steps have been carried out correctly and the power supply is not restored there may be a fault with the internal electrical wiring, please contact Cernach Housing Association during normal working hours or alternatively City Building on 0800 595 595 outwith normal working hours.

Gas Leaks - If you smell gas or suspect a gas leak in your property call Transco on 0800 111 999 immediately. Put out any naked flames/gas appliances/cigarettes, do not turn on any electric switches and open all windows.

Damp and Mould- We've develop a tenant booklet outling steps you can take to reduce damp and mould in your property. If you have any concerns about damp or condensation in your home, report it to us as soon as you are aware of it. Reporting concerns means we can inspect and action what is causing the issue. Whilst most condensation issues can be dealt with by you directly by implementing the recommendations in this booklet, you will not be able to deal with issues of rising damp, penetrating damp or pipe leakage and as your landlord, Cernach will deal with these.