What our residents are saying

We identified an action from our recent assurance statement survey, where tenants asked us to develop a dedicated feedback and improvements web page, so we've made a commitment to update this page with monthly feedback and information you share with us. 

See your feedback from February 2026 here

Feedback from March 2026 

Next up.... Feedback on our repairs service from January- March 2026

Cernach regularly asks for your feedback on our repairs service. Thank you to for letting us know how our contractors are performing. We're delighted to say that for January- March, our satisfaction was 91%.

Here's what you said:

"Pleased with job- quick and professional"

"The plumber was great. Pleasant and explained everything to me, fixed the radiator and waited a bit to make sure it was fixed". 

"The work men done great job of repairng my tiles, great job cleaning up afterwords too." 

Got a idea? Suggestion? or feedback? 

Submit it to us below and we'll publish your question and our response. Please note we will not be able to publish comments that identify you our your neighbours!