Damp, mould and condensation 

Damp and mould can sometimes occur in homes for a number of reasons. Whether it's a small patch of mould, condensation on windows, or signs of dampness on walls or ceilings, it's important to let us know as soon as possible.

Reporting problems early helps us investigate the cause and take the right action. Our aim is to work with you to identify the issue, carry out any necessary repairs, and help ensure your home remains safe, warm and comfortable.

We take reports of damp, mould and condensation very seriously and want to action what is causing the issue. We will aim to investigate the issues within 10 working days of being notified, provide a written summary of investigation findings within 3 working days once the investigation has been completed, and commence any required repairs within 5 working days of the investigation concluding.

If, for reasons beyond our control, we cannot comply with the timescales we will inform you of the new timescales for completion of the investigation and repair. If you notice damp or mould within your home, you should report this to us as soon as you can.

You can find out about how we manage damp, condensation and mould in our policy or our information booklet. 

If you have any concerns about damp or condensation in your home, report it to us as soon as you are aware of it on 0141 944 3860 or by calling admin@cernachha.co.uk